Collision Estimator - Customer-Focused Auto Repair Lead

Boyd Group Services; Upper Saucon (Lehigh County); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 holidays

Medical, dental, vision insurance Day

401(k) match

Short-Term Disability & Life Insurance

Continuing Education

Safety glasses

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is hiring an Estimator in the United States to deliver exceptional customer experiences by accurately assessing vehicle damage and preparing detailed estimates. You will coordinate repair needs with customers and insurance, communicating throughout the process to ensure KPIs are met.

Ideal candidates have DRP experience, basic computer skills, and a valid driver’s license, with a willingness to complete I-CAR training.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document every customer interaction with pertinent details and keep records up to date.
• Provide accurate information and guide customers through the repair process while maintaining excellent service.
• Ensure compliance with insurance client requirements and WOW Operating Ways.
• Coordinate with team members on drop-offs, repair planning and customer communication.
• Participate in daily production walks and support team members as needed.

Skills

Basic Computer Skills

DRP Compliance

I-CAR Training

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is hiring an Estimator in the United States to deliver exceptional customer experiences by accurately assessing vehicle damage and preparing detailed estimates. You will coordinate repair needs with customers and insurance, communicating throughout the process to ensure KPIs are met.

Ideal candidates have DRP experience, basic computer skills, and a valid driver’s license, with a willingness to complete I-CAR training.