Collision Estimator - Customer-Focused Repair Lead

Crash Champions; Fremont (CA); On-site; USD 74,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus ("Cash From Crash")

5 Paid Holidays

Job summary

Crash Champions in Fremont, CA is seeking an estimator-related professional to guide customers through the repair journey, prepare and lock final repair estimates, and manage vehicles through the repair process. You will work with body technicians, complete post-dispatch scanning, and ensure carrier requirements are met.

The role emphasizes clear customer updates, thorough documentation, and adherence to Crash Champions’ quality standards, with compensation ranges reflected in the posting.

Qualifications

• Customer service skills required.
• Ability to adapt to a fast-paced environment.
• Knowledge of dealing with Insurance partners is a plus.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization

Multi-tasking

Insurance knowledge

Fast-paced environment

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions in Fremont, CA is seeking an estimator-related professional to guide customers through the repair journey, prepare and lock final repair estimates, and manage vehicles through the repair process. You will work with body technicians, complete post-dispatch scanning, and ensure carrier requirements are met.

The role emphasizes clear customer updates, thorough documentation, and adherence to Crash Champions’ quality standards, with compensation ranges reflected in the posting.