Collision Estimator & Repair Coordinator

Crash-Champions-Collision-Repair-Team-1; San Leandro (CA); On-site; USD 73,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions in California is seeking a customer-focused estimator support specialist to educate customers on repair processes and insurance steps. You will prepare and finalize vehicle repair estimates, stay closely aligned with body technicians, and guide repairs to ensure quality and transparency.

You will coordinate with insurance partners, review data, manage disbursement paperwork, and help close files to meet carrier requirements. Competitive benefits and incentive bonuses are offered.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced shop.
• Experience with insurance partners is preferred.
• Familiarity with estimating systems (CCC One, Mitchell & Audatex) is a plus.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization

Time Management

Insurance Knowledge

Fast-paced Environment

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions in California is seeking a customer-focused estimator support specialist to educate customers on repair processes and insurance steps. You will prepare and finalize vehicle repair estimates, stay closely aligned with body technicians, and guide repairs to ensure quality and transparency.

You will coordinate with insurance partners, review data, manage disbursement paperwork, and help close files to meet carrier requirements. Competitive benefits and incentive bonuses are offered.