Collision Estimator | Customer-Focused Auto Repairs

Boyd Group Services; Wichita (KS); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

PTO

Parental Leave

Health Insurance Day 1

401(k) match

Disability & Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in Wichita, KS is seeking an Estimator who delivers exceptional customer experiences while preparing accurate repair estimates and coordinating with insurance companies.

As a key member of the shop team, you will assess damage, document repairs, and communicate clearly with customers and staff to meet KPIs and ensure smooth workflows. Prior DRP/insurance liaison experience is preferred.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s

I-CAR Training willingness

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Wichita, KS is seeking an Estimator who delivers exceptional customer experiences while preparing accurate repair estimates and coordinating with insurance companies.

As a key member of the shop team, you will assess damage, document repairs, and communicate clearly with customers and staff to meet KPIs and ensure smooth workflows. Prior DRP/insurance liaison experience is preferred.