Collision Estimator: Customer-First Auto Repair Pro

Mobile Auto Solutions, LLC; Wichita (KS); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Annual Paid Time Off (PTO)

Paid Parental Leave

6 paid holidays annually

Medical, Prescription Drug, Dental & V

Vision Insurance

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &

Life Insurance

Continuing Education Opportunities

Safety glasses

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Wichita, KS, is seeking an Estimator to provide outstanding customer experiences by accurately assessing vehicle damage and creating repair estimates. You will coordinate with customers, insurance companies, and repair teams to align on parts, timelines, and communication.

You will ensure accuracy throughout the repair process, participate in production walks, and support the team.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s

I-CAR Training willingness

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Wichita, KS, is seeking an Estimator to provide outstanding customer experiences by accurately assessing vehicle damage and creating repair estimates. You will coordinate with customers, insurance companies, and repair teams to align on parts, timelines, and communication.

You will ensure accuracy throughout the repair process, participate in production walks, and support the team.