Collision Estimator - Customer-Focused Vehicle Repairs

Mobile Auto Solutions, LLC; Loves Park (IL); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Health insurance from Day 1

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass is hiring an Estimator to provide exceptional customer experiences while creating estimates and coordinating repair needs. The role requires documenting interactions, communicating with customers and insurance companies, and ensuring alignment with team KPIs.

Responsibilities include guiding customers through the repair process, ensuring adherence to DRP requirements, and participating in ongoing training and safety meetings.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of Repairs and OE guidelines.
• Familiarity with DRP processes.
• Ability to complete I-CAR training.
• Valid driver's license.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

I-CAR Training

DRP Knowledge

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is hiring an Estimator to provide exceptional customer experiences while creating estimates and coordinating repair needs. The role requires documenting interactions, communicating with customers and insurance companies, and ensuring alignment with team KPIs.

Responsibilities include guiding customers through the repair process, ensuring adherence to DRP requirements, and participating in ongoing training and safety meetings.