Collision Estimator: Customer-First Auto Repair Pro

Mobile Auto Solutions, LLC; Puyallup (WA); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

Health Insurance

401(k) Retirement Plan with company‑匹t

Continuing Education

Job summary

Gerber Collision & Glass in the United States seeks an Estimator to provide an exceptional customer experience by creating accurate vehicle repair estimates and coordinating repairs with customers and insurance providers. You will assess damage, document required repairs, and work with the team to meet KPIs.

This role requires attention to detail, communication skills, and familiarity with DRP processes. Training opportunities and a supportive leadership team are available.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Knowledge of Repairs & OE Guidelines

Basic Computer Skills

Valid Driver’s License

I-CAR Training

Awareness of where to look for answers

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in the United States seeks an Estimator to provide an exceptional customer experience by creating accurate vehicle repair estimates and coordinating repairs with customers and insurance providers. You will assess damage, document required repairs, and work with the team to meet KPIs.

This role requires attention to detail, communication skills, and familiarity with DRP processes. Training opportunities and a supportive leadership team are available.