Collision Estimator – Customer-Focused Auto Repairs

Gerber Collision & Glass; Chico (CA); Sur place; USD 60 000 - 86 000; Plein temps

Résumé du poste

Gerber Collision & Glass in Chico, CA is seeking an Estimator to deliver exceptional customer experiences while accurately assessing vehicle damage and coordinating repairs with insurance providers. The role emphasizes clear communication, adherence to DRP requirements, and collaboration with the management team to achieve KPIs.

Ideal candidates have repair knowledge, OE guideline awareness, and a willingness to complete I-CAR training, plus a high school diploma and a valid driver's license.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver's License.

Responsabilités

• Document and update every customer interaction accurately.
• Guide customers through the repair process with excellent service.
• Ensure compliance with insurance client requirements and processes.
• Coordinate with team to meet repair planning and delivery metrics.
• Communicate customer requests to appropriate team members.
• Participate in daily production walks with management.

Connaissances

Repairs knowledge

OE guidelines

Basic computer skills

DRP compliance

I-CAR training willingness

Valid driver's license

Formation

High School Diploma or equivalent

Description du poste

Gerber Collision & Glass in Chico, CA is seeking an Estimator to deliver exceptional customer experiences while accurately assessing vehicle damage and coordinating repairs with insurance providers. The role emphasizes clear communication, adherence to DRP requirements, and collaboration with the management team to achieve KPIs.

Ideal candidates have repair knowledge, OE guideline awareness, and a willingness to complete I-CAR training, plus a high school diploma and a valid driver's license.