Collision Estimator — Customer-Focused Auto Repair Leader

Gerber Collision & Glass; Ocala (FL); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Commissions

Bonus opportunities

Job summary

Gerber Collision & Glass in Ocala, FL seeks an Estimator to accurately assess vehicle damage, create estimates, and coordinate repair needs with customers and insurers. You will document interactions, guide customers through the repair process, and help achieve the shop's KPIs.

The role emphasizes exceptional customer experience, adherence to DRP programs, I-CAR training, and strong basic computer skills. A high school diploma and at least 1 year of relevant experience are required, with a valid

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of estimator/repair experience.
• Knowledge of repairs and OE guidelines; I-CAR training preferred.

Responsibilities

• Document every customer interaction accurately and promptly.
• Provide timely information and guide customers through the repair process.
• Coordinate repairs and communicate with insurance providers.
• Participate in daily production walks and maintain KPIs.
• Uphold WOW Operating Way standards and DRP procedures.
• Maintain use of basic computer systems and records.

Skills

Customer service

Communication

Problem-solving

Basic computer skills

Attention to detail

Education

High School Diploma or equivalent

Tools

I-CAR Training

OE Guidelines knowledge

DRP compliance

Job description

Gerber Collision & Glass in Ocala, FL seeks an Estimator to accurately assess vehicle damage, create estimates, and coordinate repair needs with customers and insurers. You will document interactions, guide customers through the repair process, and help achieve the shop's KPIs.

The role emphasizes exceptional customer experience, adherence to DRP programs, I-CAR training, and strong basic computer skills. A high school diploma and at least 1 year of relevant experience are required, with a valid