Collision Estimator: Drive Seamless Claims & Repairs

Gerber Collision & Glass; Odessa (FL); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays

Medical, Prescription Drug, Dental & V

Job summary

Gerber Collision & Glass is seeking an Estimator in Florida to accurately assess vehicle damage, prepare repairs, and communicate with customers and insurers to ensure a smooth experience.

The role requires knowledge of OE guidelines, a high school diploma, and at least 1 year of DRP experience, plus willingness to complete I-CAR training. Excellent customer service and basic computer skills are essential.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store's KPI’s by maximizing role performance.
• Uphold the company's Core Values : Honesty, Integrity & Respect.

Skills

Basic computer skills

I-CAR Training

Valid driver’s license

Education

High School Diploma or equivalent

Tools

CCC1 Estimating System

Job description

Gerber Collision & Glass is seeking an Estimator in Florida to accurately assess vehicle damage, prepare repairs, and communicate with customers and insurers to ensure a smooth experience.

The role requires knowledge of OE guidelines, a high school diploma, and at least 1 year of DRP experience, plus willingness to complete I-CAR training. Excellent customer service and basic computer skills are essential.