Collision Estimator: Customer-First Auto Repair Advisor

Gerber Collision & Glass; Orange Park (FL); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Commission-based pay

Job summary

Gerber Collision & Glass in Orange Park, FL is seeking an Estimator to provide exceptional customer experience by creating estimates, coordinating repair needs, and updating customers and insurance companies throughout the repair process.

The role requires knowledge of repairs, OE guidelines, High School diploma, 1 year experience, valid driver’s license, and I-CAR training; offers competitive pay, commissions, and bonus opportunities.

Qualifications

• Knowledge of vehicle repairs and OE guidelines.
• Basic computer skills to document interactions and repair details.
• Attention to detail and ability to follow DRP processes.
• Strong communication to update customers and insurers.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Guide customers through the repair process and provide timely information.
• Ensure compliance with insurance client requirements and DRP processes.
• Participate in production walks and team meetings as required.
• Assist team members to meet facility KPIs.

Skills

Repair knowledge

OE guidelines

Basic computer skills

Attention to detail

Communication skills

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Orange Park, FL is seeking an Estimator to provide exceptional customer experience by creating estimates, coordinating repair needs, and updating customers and insurance companies throughout the repair process.

The role requires knowledge of repairs, OE guidelines, High School diploma, 1 year experience, valid driver’s license, and I-CAR training; offers competitive pay, commissions, and bonus opportunities.