Collision Estimator: Customer-First Auto Repair Specialist

Boyd Group Services; Eagle Lake (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Boyd Group Services in Eagle Lake, FL, is seeking an Estimator to deliver an exceptional customer experience by creating accurate estimates and coordinating repair needs with customers and insurance companies throughout the process.

You will document damage, communicate clearly with the customer and shop team, follow DRP and insurance requirements, participate in daily production walks, and uphold the company’s core values of honesty, integrity and respect.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI’s by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Skills

Awareness of where to look for answers

Basic Computer Skills

DRP experience

Education

High School Diploma or equivalent

Tools

I-CAR Training

Job description

Boyd Group Services in Eagle Lake, FL, is seeking an Estimator to deliver an exceptional customer experience by creating accurate estimates and coordinating repair needs with customers and insurance companies throughout the process.

You will document damage, communicate clearly with the customer and shop team, follow DRP and insurance requirements, participate in daily production walks, and uphold the company’s core values of honesty, integrity and respect.