Collision Estimator: Customer-First Auto Repair Coordinator

Boyd Group Services; Fort Worth (TX); Vor Ort; USD 55.000 - 78.000; Vollzeit

Benefits dieser Stelle

Bonus opportunities

Zusammenfassung

Boyd Group Services in the Denton–Fort Worth area is seeking an Estimator to assess vehicle damage and coordinate repairs, while communicating with customers and insurers to ensure a smooth repair process.

The position requires knowledge of repairs and OE guidelines, plus DRP familiarity, with at least 1 year of experience. A valid driver’s license and basic computer skills are essential.

Qualifikationen

• High School Diploma or equivalent.
• Knowledge of Repairs and OE Guidelines.
• Basic computer skills required.
• 1 year experience with DRP processes.
• Willingness to complete I-CAR training.
• Valid driver's license required.

Aufgaben

• Document and update every customer interaction with details.
• Provide accurate, timely information guiding customers through repair.
• Ensure compliance with insurance client requirements and metrics.
• Follow WOW Operating Ways for customer drop-offs and repairs.
• Communicate customer needs to appropriate team members.
• Offer positive energy when greeting customers in person and on phone.
• Understand insurance programs and procedures.
• Participate in daily production walks with management.
• Support team members as needed.
• Attend monthly Health & Safety and staff meetings if required.
• Attend trainings and information sessions recommended by Store Manager.

Kenntnisse

Basic Computer Skills

I-CAR Training

Valid Driver's License

DRP Compliance

Ausbildung

High School Diploma or equivalent

Tools

Repair knowledge

Jobbeschreibung

Boyd Group Services in the Denton–Fort Worth area is seeking an Estimator to assess vehicle damage and coordinate repairs, while communicating with customers and insurers to ensure a smooth repair process.

The position requires knowledge of repairs and OE guidelines, plus DRP familiarity, with at least 1 year of experience. A valid driver’s license and basic computer skills are essential.