Collision Estimator & Customer Experience Specialist

Boyd Group; Sulphur (LA); On-site; USD 50,000 - 77,000; Full time

Benefits offered by this job

PTO (Paid Time Off)

Paid Parental Leave

Paid holidays

Health Insurance Day 1

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, documenting repairs, and coordinating with insurance providers throughout the process.

The role emphasizes adherence to DRP guidelines, knowledge of OE repair standards, and collaboration with the management team to achieve KPIs. Training opportunities are available and a comprehensive benefits package is offered.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Basic Computer Skills.
• Awareness of DRP requirements with at least 1 year experience.
• Willingness to complete I-CAR training.
• Valid Driver’s License.

Responsibilities

• Document and update customer interactions accurately.
• Provide timely information and guide customers through the repair process.
• Ensure compliance with insurance program requirements and processes.
• Coordinate with team on drop-offs, repair planning, and communication.
• Communicate customer requests to the appropriate team members.
• Greet customers with positive energy in-person and over the phone.
• Attend training sessions and workshops as required by management.

Skills

Basic Computer Skills

DRP Compliance

I-CAR Training

Valid Driver's License

Awareness of where to look for answers

Knowledge of Repairs

OE Guidelines

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, documenting repairs, and coordinating with insurance providers throughout the process.

The role emphasizes adherence to DRP guidelines, knowledge of OE repair standards, and collaboration with the management team to achieve KPIs. Training opportunities are available and a comprehensive benefits package is offered.