Collision Estimator & Customer Experience Pro

Boyd Group Services; Longmont (CO); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave (full time)

6 paid holidays annually

Medical, Prescription Drug, Dental & V

Vision Insurance effective Day 1

401(k) Retirement Plan with company  •

Employer Paid Short-Term Disability &

Life Insurance

Continuing Education Opportunities

Safety Glasses allowance

Annual uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is looking for an Estimator to deliver exceptional customer experiences while coordinating vehicle repairs and communications with customers and insurance companies. You’ll assess damages, document needed repairs, and work with the team to meet KPI targets.

The role emphasizes collaboration with the management team, understanding insurance procedures, and participating in ongoing training. Rolling applications with a focus on strong customer service and accuracy.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Basic computer skills.
• Compliance for DRPs; minimum 1 year experience.
• Willingness to complete I-CAR training.
• Valid driver’s license.

Responsibilities

• Document and update every customer interaction.
• Provide accurate, timely information guiding customers through repair process.
• Ensure compliance with insurance client requirements, processes and metrics.
• Coordinate repair planning and customer communications with team.
• Participate in daily production walks with Management.
• Attend Health & Safety and staff meetings as required.
• Support all team members when required.

Skills

Knowledge of repairs & OE guidelines

Basic computer skills

DRP compliance

I-CAR training willingness

Valid driver’s license

Awareness to find answers

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is looking for an Estimator to deliver exceptional customer experiences while coordinating vehicle repairs and communications with customers and insurance companies. You’ll assess damages, document needed repairs, and work with the team to meet KPI targets.

The role emphasizes collaboration with the management team, understanding insurance procedures, and participating in ongoing training. Rolling applications with a focus on strong customer service and accuracy.