Collision Estimator: Customer Experience & Repairs

Boyd Group; Perrysburg (OH); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

PTO

Parental leave

Holidays

Insurance Day 1

401(k) match

Short-term disability

Life Insurance

Education opportunities

Safety glasses

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Ohio seeks an Estimator to deliver exceptional customer experiences while creating accurate estimates and coordinating repairs with customers and insurers. The role focuses on assessment, communication, and adherence to process KPIs.

You will work with the team to ensure repair accuracy, provide timely updates, and uphold WOW standards throughout the repair journey.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Minimum of 1-year experience
• Willingness to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Document and update every customer interaction accurately.
• Provide accurate, timely information guiding customers through repair.
• Ensure compliance with insurance client requirements and processes.
• Follow WOW Operating Ways for drop-offs, planning, and communication.
• Communicate customer requests to the team and respond professionally.
• Provide positive energy when greeting customers in person and by phone.
• Participate in daily production walks with management.
• Support team members as needed and attend safety meetings.

Skills

Repair knowledge

OE guidelines knowledge

Basic computer skills

DRP compliance

1+ year experience

Damage assessment

Education

High School Diploma or equivalent

I-CAR Training

Job description

Gerber Collision & Glass in Ohio seeks an Estimator to deliver exceptional customer experiences while creating accurate estimates and coordinating repairs with customers and insurers. The role focuses on assessment, communication, and adherence to process KPIs.

You will work with the team to ensure repair accuracy, provide timely updates, and uphold WOW standards throughout the repair journey.