Collision Estimator: Customer Experience & Repairs

JHCC Holdings LLC; Muskogee (OK); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

The Boyd Group is hiring an Estimator in Muskogee, OK to deliver accurate damage assessments, coordinate repairs, and guide customers through the claim process.

You will work with insurance partners and internal teams to meet KPIs, with compensation details suggesting commissions and an annual range of $49,000 to $70,000, plus benefits.

The role requires at least 1 year of experience and DRP compliance, with I-CAR training encouraged.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience

Responsibilities

• Document and update every customer interaction with details
• Provide accurate information guiding customers through the repair process
• Ensure compliance with all insurance client requirements and metrics
• Follow WOW Operating Ways for drop-offs, planning, communication, and delivery
• Communicate customer requests to the team
• Greet customers with positive energy in person and by phone
• Understand required Insurance programs and procedures
• Participate in daily production walks with the Management Team
• Support team members as needed
• Attend Health & Safety and staff meetings

Skills

I-CAR Training

Driver's License

OE Guidelines

Repair Knowledge

Basic Computer Skills

DRP Compliance

1+ Year Experience

Education

High School Diploma or GED

Job description

The Boyd Group is hiring an Estimator in Muskogee, OK to deliver accurate damage assessments, coordinate repairs, and guide customers through the claim process.

You will work with insurance partners and internal teams to meet KPIs, with compensation details suggesting commissions and an annual range of $49,000 to $70,000, plus benefits.

The role requires at least 1 year of experience and DRP compliance, with I-CAR training encouraged.