Collision Estimator — $60k–$130k + Commission

Mobile Auto Solutions, LLC; Mobile (AL); On-site; USD 60,000 - 130,000; Full time

Job summary

The Boyd Group is seeking an Estimator at our Mobile, AL service center to manage damage appraisals, coordinate repairs, and communicate with customers and insurers throughout the repair process. You will assess vehicle damage, document repairs, and help drive KPIs while delivering excellent customer service.

A high school diploma, DRP knowledge, and I-CAR training are preferred; a valid driver's license is required.

Qualifications

• High School Diploma or equivalent; 1+ year DRP experience preferred.
• Knowledge of Repairs and OE Guidelines.
• I-CAR Training preferred.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Customer service

Communication

Basic computer skills

DRP compliance

Team collaboration

Education

High School Diploma or equivalent

Job description

The Boyd Group is seeking an Estimator at our Mobile, AL service center to manage damage appraisals, coordinate repairs, and communicate with customers and insurers throughout the repair process. You will assess vehicle damage, document repairs, and help drive KPIs while delivering excellent customer service.

A high school diploma, DRP knowledge, and I-CAR training are preferred; a valid driver's license is required.