Collision Estimator: Drive Repairs & Customer Experience

Mobile Auto Solutions, LLC; McClurg (OH); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

PTO

Parental Leave

Paid Holidays

Health Insurance

401(k) Plan

Short-Term Disability

Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver a superior customer experience by creating accurate vehicle repair estimates and coordinating repairs with customers and insurance companies.

The role requires knowledge of Repairs, OE guidelines, and DRP processes, plus a High School Diploma, basic computer skills, and a valid driver's license. Training opportunities and competitive benefits are offered.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Knowledge of repairs & OE guidelines

Basic computer skills

Compliance for DRP's

I-CAR training willingness

Valid driver's license

Awareness of where to look for answers

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver a superior customer experience by creating accurate vehicle repair estimates and coordinating repairs with customers and insurance companies.

The role requires knowledge of Repairs, OE guidelines, and DRP processes, plus a High School Diploma, basic computer skills, and a valid driver's license. Training opportunities and competitive benefits are offered.