Collision Estimator: Customer Experience & Repair Planner

Champ's Holding Company, LLC; Gonzales (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 holidays

Medical, Prescription Drug, Dental & V

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, documenting repairs, and coordinating with customers and insurance companies throughout the repair process.

The Estimator ensures alignment with team members to achieve facility KPIs while maintaining a high standard of service and transparency for clients.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Knowledge of Repairs & OE

Basic Computer Skills

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, documenting repairs, and coordinating with customers and insurance companies throughout the repair process.

The Estimator ensures alignment with team members to achieve facility KPIs while maintaining a high standard of service and transparency for clients.