Collision Estimator: Customer Experience & QC Lead

Crash Champions; Jacksonville (FL); Hybride; USD 65 000 - 139 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Résumé du poste

Crash Champions, a leading collision repair network, is seeking a customer-focused Estimator to educate customers on the repair process, insurance procedures, and their rights. You will complete initial estimates, write final estimates after full evaluation, and manage each repair through QC while keeping customers informed throughout the journey.

Experience with estimating systems such as CCC One or Mitchell & Audatex is preferred; the role requires strong organization and the ability to work

Qualifications

• Customer service experience required to educate customers.
• Knowledge of insurance procedures and claims processes is preferred.
• Ability to work in a fast-paced environment and multitask.
• Experience using multiple estimating systems (CCC One, Mitchell & Audatex) is helpful.

Responsabilités

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Connaissances

Customer service

Organization

Insurance knowledge

Time management

Estimating systems

Outils

CCC One

Mitchell & Audatex

Description du poste

Crash Champions, a leading collision repair network, is seeking a customer-focused Estimator to educate customers on the repair process, insurance procedures, and their rights. You will complete initial estimates, write final estimates after full evaluation, and manage each repair through QC while keeping customers informed throughout the journey.

Experience with estimating systems such as CCC One or Mitchell & Audatex is preferred; the role requires strong organization and the ability to work