Collision Estimator: Lead Repair Estimates & QC

Crash Champions; Laurel (MT); On-site; USD 65,000 - 139,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions, a leading collision repair network, is hiring a Customer Estimator/Role to educate customers about the repair process and insurance procedures, and to create accurate estimates. You will guide the repair through QC, keeping customers informed and ensuring high service standards.

Experience with estimating systems such as CCC One, Mitchell, or Audatex helps. The role requires multitasking in a fast-paced environment and collaboration with insurance partners.

Qualifications

• Customer service-focused role handling repairs education, insurance procedures, rights and value.
• Experience with estimating systems is preferred (CCC One, Mitchell, Audatex).
• Ability to manage multiple repairs with in-process QC and keep customers informed throughout.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service Skills

Organization

Insurance knowledge

Estimating systems

Job description

Crash Champions, a leading collision repair network, is hiring a Customer Estimator/Role to educate customers about the repair process and insurance procedures, and to create accurate estimates. You will guide the repair through QC, keeping customers informed and ensuring high service standards.

Experience with estimating systems such as CCC One, Mitchell, or Audatex helps. The role requires multitasking in a fast-paced environment and collaboration with insurance partners.