Collision Estimator: Precision Claims & Repair Lead

Crash Champions; Collegeville (PA); On-site; USD 66,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions, a leading collision repair network in the U.S., seeks an estimator to guide customers through repairs, insurance, and the overall process with clear, friendly communication.

You will complete initial and full estimates, manage each repair, and perform in-process QC to meet our quality standards while keeping customers informed.

Proficiency with CCC One, Mitchell, and Audatex is preferred; prior collision experience and a customer-centric approach are important.

Qualifications

• Experience in collision repair or auto insurance processes.
• Familiarity with estimating software and repair procedures.
• Strong customer service and communication skills.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer service

Time management

Insurance knowledge

Fast-paced environments

Estimating systems

Tools

CCC ONE

Mitchell

Audatex

Job description

Crash Champions, a leading collision repair network in the U.S., seeks an estimator to guide customers through repairs, insurance, and the overall process with clear, friendly communication.

You will complete initial and full estimates, manage each repair, and perform in-process QC to meet our quality standards while keeping customers informed.

Proficiency with CCC One, Mitchell, and Audatex is preferred; prior collision experience and a customer-centric approach are important.