Collision Estimator & Customer Experience Pro

Boyd Group Services; Huntsville (AL); On-site; USD 50,000 - 77,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

The Boyd Group in Huntsville, AL is seeking a Collision Estimator to provide exceptional customer experiences while estimating repairs and coordinating with customers and insurance companies.

Responsibilities include documenting interactions, guiding customers through the repair process, and ensuring compliance with DRP and insurer requirements. Requires high school diploma and DRP experience, with I-CAR training willingness.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s minimum of 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Customer service

Communication skills

Attention to detail

Basic computer skills

I-CAR training willingness

Education

High School Diploma or equivalent

Job description

The Boyd Group in Huntsville, AL is seeking a Collision Estimator to provide exceptional customer experiences while estimating repairs and coordinating with customers and insurance companies.

Responsibilities include documenting interactions, guiding customers through the repair process, and ensuring compliance with DRP and insurer requirements. Requires high school diploma and DRP experience, with I-CAR training willingness.