Collision Estimator & Customer Experience Lead

The Boyd Group; Fogelsville (Lehigh County); On-site; USD 40,000 - 60,000; Full time

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, preparing estimates, and coordinating repair needs with customers and insurance companies throughout the repair process.

The role emphasizes collaboration with the management team to ensure repair plans align with KPIs and WOW guidelines, while maintaining strong communication with customers and internal teams.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsibilities

• Document every customer interaction with pertinent details and update records
• Provide accurate, timely information guiding customers through the repair process
• Ensure compliance with all insurance client requirements, processes and metrics
• Follow WOW Operating Ways for customer drop-offs, repair planning, and communication
• Communicate customer requests to appropriate team members
• Greet customers with positive energy in person and on the phone
• Understand insurance programs and procedures involved in repairs
• Participate in daily production walks with Management
• Support team members as needed
• Attend training and information sessions as required

Skills

Basic Computer Skills

Awareness of where to look for answers

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, preparing estimates, and coordinating repair needs with customers and insurance companies throughout the repair process.

The role emphasizes collaboration with the management team to ensure repair plans align with KPIs and WOW guidelines, while maintaining strong communication with customers and internal teams.