Auto Collision Estimator — Customer Experience Leader

Boyd Group; Anthem (AZ); In loco; USD 55.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual PTO

Paid parental leave

6 paid holidays

Medical, Prescription, Dental & Vision

401(k) with company match

Short-Term Disability & Life Insurance

Education opportunities

Safety glasses allowance

Uniform stipend

Daily pays option

Descrizione del lavoro

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while creating accurate repair estimates and coordinating vehicle repairs. The role requires documenting communications with customers and insurance companies throughout the process, and aligning with the repair facility KPIs.

The Estimator will assess vehicle damage, document repairs, order parts, and coordinate with team members to ensure smooth service delivery.

Competenze

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Mansioni

• Document and update all customer interactions accurately.
• Provide customers with timely information and guide them through the repair process.
• Ensure compliance with insurance requirements and WOW Operating Ways.
• Communicate customer requests to the team.
• Participate in daily production walks with Management.
• Support team members as needed.
• Attend health & safety and staff meetings as required.

Conoscenze

Knowledge of Repairs and OE Guidelines

Valid Driver’s License

I-CAR Training (willing to complete)

Basic Computer Skills

DRP compliance experience

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while creating accurate repair estimates and coordinating vehicle repairs. The role requires documenting communications with customers and insurance companies throughout the process, and aligning with the repair facility KPIs.

The Estimator will assess vehicle damage, document repairs, order parts, and coordinate with team members to ensure smooth service delivery.