Collision Estimator | Customer Experience Leader

Holdings LLC; Everett (WA); On-site; USD 66,000 - 94,000; Full time

Benefits offered by this job

Paid time off

Parental leave

6 paid holidays annually

Health, Prescription, Dental & Vision

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety glasses provided annually

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experience, prepare vehicle damage estimates, and coordinate repairs with insurance providers. You will document interactions, guide clients through the repair process, and ensure compliance with DRP and WOW standards.

The role requires knowledge of OE guidelines, a high school diploma or equivalent, and at least one year of DRP experience.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

DRP experience

I-CAR Training

Valid Driver's License

Basic Computer Skills

DRP compliance

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experience, prepare vehicle damage estimates, and coordinate repairs with insurance providers. You will document interactions, guide clients through the repair process, and ensure compliance with DRP and WOW standards.

The role requires knowledge of OE guidelines, a high school diploma or equivalent, and at least one year of DRP experience.