Collision Estimator: Customer Experience Champion

Mobile Auto Solutions, LLC; Charleston (SC); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

PTO

Parental Leave

Holidays

Insurance: Medical

401(k)

Disability & Life

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by coordinating vehicle repair needs and communicating with customers and insurance companies throughout the process.

The role involves assessing damage, documenting repairs, and ensuring alignment with team KPIs, with opportunities to contribute to continuous improvement and service excellence.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s; minimum 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Basic Computer Skills

DRP Compliance

I-CAR Training

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by coordinating vehicle repair needs and communicating with customers and insurance companies throughout the process.

The role involves assessing damage, documenting repairs, and ensuring alignment with team KPIs, with opportunities to contribute to continuous improvement and service excellence.