Auto Collision Estimator & Customer Experience Lead

Gerber Collision & Glass; Pine Forest (FL); On-site; USD 50,000 - 77,000; Full time

Benefits offered by this job

PTO

Parental Leave

Holidays

Insurance Day 1

401(k) Plan

Disability & Life Insurance

Education Opportunities

Safety Glasses Allowance

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking qualified candidates for future Estimator opportunities in the United States. The Estimator creates vehicle damage estimates, coordinates repairs, and communicates with customers and insurance companies to ensure a smooth repair process.

This role focuses on accuracy, customer satisfaction, and alignment with team KPIs. Responsibilities include documenting interactions, guiding customers through repairs, and maintaining compliance with DRP and insurance

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Attend monthly Health & Safety and staff meetings (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

OE Guidelines

Basic Computer Skills

Attention to detail

Customer-facing

Team collaboration

Education

High School Diploma or equivalent

I-CAR Training

Tools

I-CAR Training

Job description

Gerber Collision & Glass is seeking qualified candidates for future Estimator opportunities in the United States. The Estimator creates vehicle damage estimates, coordinates repairs, and communicates with customers and insurance companies to ensure a smooth repair process.

This role focuses on accuracy, customer satisfaction, and alignment with team KPIs. Responsibilities include documenting interactions, guiding customers through repairs, and maintaining compliance with DRP and insurance