Collision Estimator: Customer Experience Lead

Boyd Group Services; Wyoming (OH); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Health Insurance Day 1

401(k) Match

Short-Term Disability

Education Opportunities

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience by creating vehicle repair estimates and coordinating repair needs with customers and insurance companies throughout the process.

The Estimator assesses damage, documents required repairs, and works with the team to meet KPIs, while following WOW standards and DRP guidelines. Prior DRP experience and I-CAR training are a plus.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Document every customer interaction efficiently and accurately
• Provide customer with accurate information and guide them through the repair process
• Ensure compliance with insurance programs, processes and metrics
• Participate in daily production walks with the Management Team and support others

Skills

Awareness of where to look for answers

Basic Computer Skills

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience by creating vehicle repair estimates and coordinating repair needs with customers and insurance companies throughout the process.

The Estimator assesses damage, documents required repairs, and works with the team to meet KPIs, while following WOW standards and DRP guidelines. Prior DRP experience and I-CAR training are a plus.