Collision Estimator - Customer Experience Lead

Crash Champions; Peoria (AZ); On-site; USD 65,000 - 137,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused advisor to educate customers about the repair process, insurance procedures, and repair options, guiding them from intake to completion. You will prepare and review estimates, manage repairs, keep customers informed, and collaborate with body technicians to ensure quality and timely delivery, while maintaining Crash Champions' service standards.

This role offers competitive compensation with comprehensive benefits and a team-first culture at one of

Qualifications

• Customer service skills and the ability to educate customers on repair processes and insurance procedures.
• Strong organization, multi-tasking, and time-management in a fast-paced environment.
• Knowledge of dealing with Insurance partners preferred and ability to review data procedures with technicians.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service Skills

Organization & Multi-tasking

Insurance knowledge

Fast-paced environment adaptability

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking a customer-focused advisor to educate customers about the repair process, insurance procedures, and repair options, guiding them from intake to completion. You will prepare and review estimates, manage repairs, keep customers informed, and collaborate with body technicians to ensure quality and timely delivery, while maintaining Crash Champions' service standards.

This role offers competitive compensation with comprehensive benefits and a team-first culture at one of