Collision Estimator: Customer‑Focused Repair Lead

Crash Champions; Ruskin (FL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking an experienced estimator or advisor to educate customers on the repair process, insurance steps, and their rights. You will prepare initial estimates, finalize estimates after full evaluation, and manage repairs through to completion while maintaining Crash Champions’ quality standards.

You will keep customers informed, review data with technicians, and handle paperwork for final orders and carrier requirements. Knowledge of CCC One, Mitchell, and Audatex is valuable.

Qualifications

• Customer service experience in auto repair or insurance settings.
• Ability to manage fast-paced workflows and deadlines.
• Familiarity with estimating systems (CCC One, Mitchell, Audatex) is preferred.

Responsibilities

• Educate customers on repair process, insurance steps, rights and value.
• Prepare initial and final estimates after evaluation.
• Oversee repair progress ensuring quality standards and QC.
• Keep customers informed on vehicle status and progress.
• Review data procedures with Body Technicians and post-scan per vehicle.
• Close final repair order, handle disbursement paperwork, ensure requirements.

Skills

Customer Service Skills

Organization

Multi-tasking

Insurance partners

Fast-paced environments

Estimating systems

Tools

CCC one

Mitchell

Audatex

Job description

Crash Champions is seeking an experienced estimator or advisor to educate customers on the repair process, insurance steps, and their rights. You will prepare initial estimates, finalize estimates after full evaluation, and manage repairs through to completion while maintaining Crash Champions’ quality standards.

You will keep customers informed, review data with technicians, and handle paperwork for final orders and carrier requirements. Knowledge of CCC One, Mitchell, and Audatex is valuable.