Collision Estimator & Customer Experience Lead

Boyd Group Services; Naperville (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Paid Holidays

Medical Insurance

401(k) Retirement Plan with company 
–

Life Insurance

Continuing Education Opportunities

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Naperville, IL is seeking an Estimator to deliver an exceptional customer experience while accurately assessing vehicle damage and coordinating repairs. You will document interactions, communicate with customers and insurance providers, and align with team KPIs to drive smooth repairs.

You will use your knowledge of repairs and OE guidelines, maintain DRP compliance, and pursue I-CAR training as needed while upholding our values of honesty, integrity, and respect.

Qualifications

• Knowledge of repairs and OE guidelines.
• Basic computer skills required.
• Compliance for DRP’s, minimum 1 year experience.
• Must be willing to complete I-CAR training.
• Valid driver's license required.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Participate in daily production walks with the Management Team, as required.
• Maintain the store’s KPI’s by maximizing role performance.

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s

I-CAR Training willingness

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Naperville, IL is seeking an Estimator to deliver an exceptional customer experience while accurately assessing vehicle damage and coordinating repairs. You will document interactions, communicate with customers and insurance providers, and align with team KPIs to drive smooth repairs.

You will use your knowledge of repairs and OE guidelines, maintain DRP compliance, and pursue I-CAR training as needed while upholding our values of honesty, integrity, and respect.