Collision Estimator: Customer-Focused Auto Repair Analyst

JHCC Holdings LLC; Saint Robert (MO); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Commission-based pay

Bonus opportunities

Job summary

The Boyd Group in Missouri Saint Robert seeks an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, coordinating repairs, and communicating with customers and insurance companies. The role focuses on documentation, timely updates, and adherence to DRP processes.

Compensation details include commissions, with a stated annual range of $55,000–$78,000. A base salary structure may apply; candidates should have at least 1 year of relevant experience, a high

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Basic Computer Skills and DRP compliance.
• Willing to complete I-CAR Training.
• Minimum 1 year of experience.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Knowledge of Repairs and OE Guidelines

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s

Minimum of 1-year experience

Willing to complete I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

The Boyd Group in Missouri Saint Robert seeks an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, coordinating repairs, and communicating with customers and insurance companies. The role focuses on documentation, timely updates, and adherence to DRP processes.

Compensation details include commissions, with a stated annual range of $55,000–$78,000. A base salary structure may apply; candidates should have at least 1 year of relevant experience, a high