Collision Estimator & Customer Experience Lead

Gerber Collision (Texas), Inc.; Lubbock (TX); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 holidays

Insurance day 1

Company 401(k) match

Short-term disability & life

Continuing education

Safety glasses provided

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass is seeking an Estimator at our Lubbock, TX location. The role focuses on creating accurate vehicle damage estimates, coordinating repairs, and maintaining clear communication with customers and insurance companies throughout the process.

The Estimator will document damage, prepare parts lists, and work with the team to meet KPIs while delivering an exceptional customer experience. Prior DRP/estimation and CCC1 or Mitchell experience is required.

Qualifications

• Knowledge of DRP processes and insurance claims.
• Ability to document repairs and communicate effectively with customers and insurance companies.
• Proven ability to coordinate repair needs and meet KPIs.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Guide customers through the repair process and provide excellent service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Adhere to WOW Operating Ways for customer drop-offs and communication.
• Communicate customer requests to team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand Insurance programs and procedures.
• Participate in daily production walks with the Management Team.
• Support all team members when required.
• Attend Health & Safety and staff meetings as required.

Skills

DRP Estimating experience

CCC1/Mitchell experience

Accounts Receivable/Payables

Customer service excellence

Education

High School Diploma or equivalent

I-CAR Training

Tools

CCC1

Mitchell

Job description

Gerber Collision & Glass is seeking an Estimator at our Lubbock, TX location. The role focuses on creating accurate vehicle damage estimates, coordinating repairs, and maintaining clear communication with customers and insurance companies throughout the process.

The Estimator will document damage, prepare parts lists, and work with the team to meet KPIs while delivering an exceptional customer experience. Prior DRP/estimation and CCC1 or Mitchell experience is required.