Collision Estimator & Customer Experience Lead

Crash Champions; Chula Vista (CA); On-site; USD 66,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions in the United States invites an energetic Estimates & Customer Care Coordinator to educate customers on vehicle repair processes, insurance steps, and rights. You will complete initial and final estimates, and guide repairs while upholding Crash Champions quality standards.

You will keep customers informed, review data with Body Technicians, pre-close final repair orders, handle disbursement paperwork, and ensure carrier requirements are met.

Qualifications

• Customer service-oriented role in collision repair industry.
• Experience with estimating and repair processes.
• Familiarity with insurance procedures preferred.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer service

Organization & multitasking

Insurance knowledge

Fast-paced adaptability

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions in the United States invites an energetic Estimates & Customer Care Coordinator to educate customers on vehicle repair processes, insurance steps, and rights. You will complete initial and final estimates, and guide repairs while upholding Crash Champions quality standards.

You will keep customers informed, review data with Body Technicians, pre-close final repair orders, handle disbursement paperwork, and ensure carrier requirements are met.