Collision Estimator & Customer Experience Lead

Crash Champions; Beltsville (MD); Presencial; USD 71 000 - 155 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan

Referral Bonus

5 Paid Holidays

Resumo da oferta

Crash Champions is seeking a customer-focused estimator/role to educate customers on the repair process, insurance steps, and value. You will handle initial and final estimates, manage the repair flow, and ensure quality at each stage while keeping clients informed and engaged throughout the journey.

Candidates should have customer service experience, the ability to multitask in a fast-paced environment, and familiarity with insurance partners and estimating systems.

Qualificações

• Customer service and organizational skills required.
• Ability to handle a fast-paced environment.
• Experience or familiarity with insurance procedures preferred.
• Knowledge of multiple estimating systems (CCC One, Mitchell, Audatex) preferred.

Responsabilidades

• Educate customers on repair process, insurance procedures, rights, techniques and value.
• Complete initial estimates and final estimates after full assessment and disassembly.
• Manage each repair throughout the process and ensure quality standards via in-process QC.
• Keep customers informed about vehicle status and provide excellent service.
• Review data procedures with Body Technicians and perform post-scanning for each vehicle.
• Pre-close the final repair order and handle disbursement paperwork, addressing exceptions and carrier requirements.

Conhecimentos

Customer Service

Organization

Multi-tasking

Communication

Insurance Knowledge

Ferramentas

CCC One

Mitchell & Audatex

Estimating Systems

Descrição da oferta de emprego

Crash Champions is seeking a customer-focused estimator/role to educate customers on the repair process, insurance steps, and value. You will handle initial and final estimates, manage the repair flow, and ensure quality at each stage while keeping clients informed and engaged throughout the journey.

Candidates should have customer service experience, the ability to multitask in a fast-paced environment, and familiarity with insurance partners and estimating systems.