Collision Estimator & Customer Experience Lead

Crash-Champions-Collision-Repair-Team-1; Austin (TX); On-site; USD 66,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is hiring to join a fast-growing team in the collision repair industry. You will educate customers, prepare and lock final estimates, and manage repairs from start to finish to meet Crash Champions’ quality standards.

You'll keep customers informed, review data with Body Technicians, and handle paperwork to pre-close repair orders while ensuring carrier requirements are met. The role emphasizes customer experience and coordination with insurers.

Qualifications

• Customer service skills required.
• Strong organization and time management in a fast-paced environment.
• Experience dealing with Insurance partners preferred.
• Familiarity with estimating systems CCC One and Mitchell & Audatex.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization

Time Management

Insurance Knowledge

Adaptability

Tools

CCC One

Mitchell Audatex

Job description

Crash Champions is hiring to join a fast-growing team in the collision repair industry. You will educate customers, prepare and lock final estimates, and manage repairs from start to finish to meet Crash Champions’ quality standards.

You'll keep customers informed, review data with Body Technicians, and handle paperwork to pre-close repair orders while ensuring carrier requirements are met. The role emphasizes customer experience and coordination with insurers.