Collision Estimator — Customer Experience Driven

Boyd Group; Roseville (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays

Medical Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education

Safety Glasses

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Michigan is seeking an Estimator to deliver an exceptional customer experience by creating accurate estimates and coordinating repair needs with customers and insurance companies throughout the repair process.

The Estimator assesses vehicle damage, documents repairs and parts, and partners with the team to achieve the facility's KPIs. Knowledge of DRP programs and I-CAR training are valued, with strong communication and organizational skills.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Knowledge of Repairs and OE Guidelines

Basic Computer Skills

Compliance for DRP’s minimum 1 year

I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Michigan is seeking an Estimator to deliver an exceptional customer experience by creating accurate estimates and coordinating repair needs with customers and insurance companies throughout the repair process.

The Estimator assesses vehicle damage, documents repairs and parts, and partners with the team to achieve the facility's KPIs. Knowledge of DRP programs and I-CAR training are valued, with strong communication and organizational skills.