Collision Estimator: Elevate Customer Experience & Repairs

True2Form Collision Repair Centers, LLC; Charleston (SC); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Health, dental & vision insurance from

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Safety glasses provided annually

Annual uniform stipend

Voluntary daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by preparing accurate vehicle damage estimates and coordinating repairs with customers and insurers throughout the process.

The Estimator ensures damage appraisals meet OE guidelines and supports the team to achieve facility KPIs while maintaining high-quality service and communication standards.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience Required.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Customer service

Attention to detail

Basic computer skills

DRP compliance

I-CAR training

Valid driver’s license

Education

High School Diploma or equivalent

Tools

DRP tools

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by preparing accurate vehicle damage estimates and coordinating repairs with customers and insurers throughout the process.

The Estimator ensures damage appraisals meet OE guidelines and supports the team to achieve facility KPIs while maintaining high-quality service and communication standards.