Collision Estimator — Commission + Benefits Eligible

Gerber Collision & Glass; Austin (TX); Presencial; USD 60.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual PTO

Paid parental leave

Paid holidays

Medical, dental, vision insurance

401(k) with company match

Short-term disability & life insurance

Education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Descripción de la vacante

Gerber Collision & Glass - W. 12th, Austin, TX is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, creating estimates, and coordinating repairs with customers and insurers.

You will document communications, guide customers through the repair process, and collaborate with the team to meet facility KPIs. Ideal candidates have 3-4 years of customer service experience, familiarity with DRP processes, and willingness to complete I-CAR training.

Formación

• Experience in customer service required.
• Familiarity with DRP processes preferred.
• Basic computer skills required.
• Willingness to complete I-CAR training.

Responsabilidades

• Document every customer interaction accurately and promptly.
• Provide accurate information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Follow WOW Operating Ways for customer drop-offs and planning.
• Communicate customer requests to the appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand required Insurance programs and procedures.
• Participate in daily production walks with the Management Team.
• Support team members as needed.
• Attend Health & Safety and staff meetings when required.
• Attend training sessions and workshops recommended by Store Manager.

Conocimientos

Customer service

Basic computer skills

DRP compliance

I-CAR training

Valid driver's license

Educación

High School Diploma or equivalent

Descripción del empleo

Gerber Collision & Glass - W. 12th, Austin, TX is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, creating estimates, and coordinating repairs with customers and insurers.

You will document communications, guide customers through the repair process, and collaborate with the team to meet facility KPIs. Ideal candidates have 3-4 years of customer service experience, familiarity with DRP processes, and willingness to complete I-CAR training.