Auto Collision Estimator - Customer-Focused Repair Expert

Gerber Collision & Glass; Jeffersonville (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

Gerber Collision & Glass in Jeffersonville, IN is seeking an Estimator to accurately assess vehicle damage, prepare accurate repair estimates, and coordinate repairs with customers and insurers. You will document all interactions and guide clients through the repair process while collaborating with the shop team to meet KPIs.

The role requires high school diploma, basic computer skills, and at least 1 year of experience, with a valid driver's license and OE guideline knowledge.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• Awareness of where to look for answers.
• Compliance for DRP’s.
• Minimum of 1-year experience.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Guides customers through the repair process and delivers excellent service.
• Ensure compliance with insurance programs, processes and metrics.
• Participate in daily production walks with management and attend safety meetings.
• Coordinate with team members to meet KPIs and repair planning requirements.

Skills

Customer service experience

Attention to detail

Education

High School Diploma or equivalent

Valid Driver’s License

Tools

Basic Computer Skills

Job description

Gerber Collision & Glass in Jeffersonville, IN is seeking an Estimator to accurately assess vehicle damage, prepare accurate repair estimates, and coordinate repairs with customers and insurers. You will document all interactions and guide clients through the repair process while collaborating with the shop team to meet KPIs.

The role requires high school diploma, basic computer skills, and at least 1 year of experience, with a valid driver's license and OE guideline knowledge.