Collision Estimator — Customer-Centric Repair Specialist

Boyd Group Services; Fond du Lac (WI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

6 paid holidays

Medical, dental & vision insurance Day

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to accurately assess vehicle damage and document required repairs. You will coordinate repair needs, maintain clear communication with customers and insurance companies, and support team KPIs across the repair process.

The role requires knowledge of OE guidelines, basic computer skills, and DRP compliance, with a focus on delivering exceptional customer experiences and adhering to WOW operating standards.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

DRP compliance knowledge

I-CAR training willingness

Valid driver's license

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to accurately assess vehicle damage and document required repairs. You will coordinate repair needs, maintain clear communication with customers and insurance companies, and support team KPIs across the repair process.

The role requires knowledge of OE guidelines, basic computer skills, and DRP compliance, with a focus on delivering exceptional customer experiences and adhering to WOW operating standards.