Collision Estimator: Customer-Centric Repair Specialist

Gerber Collision & Glass; Aurora (IL); In loco; USD 60.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO

Parental leave

Health insurance

401(k) with company match

Disability & Life Insurance

Continuing education opportunities

Uniform stipend

Daily Pay

Descrizione del lavoro

Gerber Collision & Glass in Aurora, IL seeks an Estimator to assess vehicle damage, prepare repair estimates, and coordinate with customers and insurance companies. The role requires documenting communications, ensuring accuracy, and aligning with the shop’s KPIs.

A background in auto repairs and DRP familiarity is preferred, with I-CAR training and a valid license desirable. The position offers a comprehensive benefits package and opportunities for growth within a longstanding collision repair

Competenze

• Knowledge of repairs and OE guidelines.
• Awareness of where to look for answers.
• Minimum 1 year of experience with DRPs and insurance processes.
• Willingness to complete I-CAR training.
• Valid driver’s license.

Mansioni

• Document and update every customer interaction with accurate details.
• Guide customers through the repair process and provide timely information.
• Ensure compliance with insurance client requirements and DRP processes.
• Participate in daily production walks and team meetings.
• Maintain store KPIs by maximizing role performance.

Conoscenze

Customer service

Attention to detail

Team collaboration

Basic computer skills

Time management

Insurance knowledge

Communication

Problem solving

Formazione

High School Diploma or equivalent

Strumenti

I-CAR Training

Descrizione del lavoro

Gerber Collision & Glass in Aurora, IL seeks an Estimator to assess vehicle damage, prepare repair estimates, and coordinate with customers and insurance companies. The role requires documenting communications, ensuring accuracy, and aligning with the shop’s KPIs.

A background in auto repairs and DRP familiarity is preferred, with I-CAR training and a valid license desirable. The position offers a comprehensive benefits package and opportunities for growth within a longstanding collision repair