Collision Estimator: Customer-Centric Repair Lead

Classic Collision Corporate Services LLC; Lufkin (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is hiring a Collision Estimator to manage customer communication from drop-off to delivery, preparing estimates for customers and insurers, and coordinating with insurers to ensure a seamless claim experience.

The role emphasizes customer satisfaction, collaboration with technicians, and adherence to Classic Collision guidelines. A focus on analysis, communication, and quality control is required.

Qualifications

• Must be at least 18 years old.
• Valid Driver's License required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Communication skills

Attention to detail

Customer service

Time management

Education

I-CAR / ASE certification

Tools

CCC1 estimating system

Job description

Classic Collision is hiring a Collision Estimator to manage customer communication from drop-off to delivery, preparing estimates for customers and insurers, and coordinating with insurers to ensure a seamless claim experience.

The role emphasizes customer satisfaction, collaboration with technicians, and adherence to Classic Collision guidelines. A focus on analysis, communication, and quality control is required.