Collision Estimator: Customer-Focused Claims & Repair Estimates

Classic Collision Corporate Services LLC; Aiken (SC); Hybrid; USD 42,000 - 76,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is now hiring a Collision Estimator. The role focuses on guiding customers from drop-off to delivery, preparing estimates for customers and insurers, and coordinating with insurers to ensure a smooth claim experience.

You'll communicate updates, collaborate with technicians to identify all damages, and uphold customer satisfaction and quality standards throughout the repair journey.

Qualifications

• Must be at least 18 years old.
• Valid Driver's License Required.
• Ability to clearly communicate in writing, by phone and in person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Communication skills

Customer service

Organizational skills

Valid Driver's License

Tools

CCC1 estimating system

Job description

Classic Collision is now hiring a Collision Estimator. The role focuses on guiding customers from drop-off to delivery, preparing estimates for customers and insurers, and coordinating with insurers to ensure a smooth claim experience.

You'll communicate updates, collaborate with technicians to identify all damages, and uphold customer satisfaction and quality standards throughout the repair journey.