Collision Estimator: Customer-Driven Claims & Estimates

Classic Collision Corporate Services LLC; Eden Prairie (MN); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Supportive team culture

401K match

Paid time off

Job summary

Classic Collision is hiring a Collision Estimator to serve as the primary point of contact for customers throughout the repair process. You will prepare estimates for customers and insurance partners and coordinate with insurers to manage claims for the best outcome.

In this role you will maintain clear communication with customers, supervise the repair progress with technicians, and ensure customer satisfaction and timely delivery of completed vehicles.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Clear written comms

Verbal communication

Organizational skills

Driver's license

Background check

CCC1 estimating system

I-CAR certification

ASE certification

Tools

CCC1 estimation software

Job description

Classic Collision is hiring a Collision Estimator to serve as the primary point of contact for customers throughout the repair process. You will prepare estimates for customers and insurance partners and coordinate with insurers to manage claims for the best outcome.

In this role you will maintain clear communication with customers, supervise the repair progress with technicians, and ensure customer satisfaction and timely delivery of completed vehicles.