Collision Estimator: Customer-Driven Repair Estimates

Classic Collision Corporate Services LLC; Matthews (NC); Hybrid; USD 40,000 - 70,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is seeking a Collision Estimator to be the primary contact for customers from drop-off to delivery of the repaired vehicle. You will prepare estimates for customers and insurance partners following manufacturer and Classic Collision guidelines.

You will coordinate with insurance to manage claims and ensure the best customer experience, while maintaining ongoing updates and working with technicians to identify all damages. A strong focus on quality and service is essential.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Clear communication

Tools

CCC1 estimating system

Job description

Classic Collision is seeking a Collision Estimator to be the primary contact for customers from drop-off to delivery of the repaired vehicle. You will prepare estimates for customers and insurance partners following manufacturer and Classic Collision guidelines.

You will coordinate with insurance to manage claims and ensure the best customer experience, while maintaining ongoing updates and working with technicians to identify all damages. A strong focus on quality and service is essential.