Collision Estimator: Customer-Centered Repair & Claims

Classic Collision Corporate Services LLC; California (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is seeking a Collision Estimator to manage customer interactions from drop-off to delivery and to prepare estimates for customers and insurers. You will coordinate with insurance partners and technicians, ensuring accurate damages identification and timely updates.

The role emphasizes customer service, integrity, and teamwork, with opportunities for growth and advancement within a rapidly expanding company.

Qualifications

• Must be at least 18 years of age.
• Valid driver's license required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

CCC1 estimating system

I-CAR certification

ASE certification

Strong organizational skills

Job description

Classic Collision is seeking a Collision Estimator to manage customer interactions from drop-off to delivery and to prepare estimates for customers and insurers. You will coordinate with insurance partners and technicians, ensuring accurate damages identification and timely updates.

The role emphasizes customer service, integrity, and teamwork, with opportunities for growth and advancement within a rapidly expanding company.