Collision Estimator: Customer‑Centric Repair Estimates

Classic Collision Corporate Services LLC; Augusta (GA); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is seeking a Collision Estimator to serve as the primary point of contact from drop-off to delivery. You will prepare estimates for customers and insurance partners, coordinate with insurers to manage claims, and maintain proactive communication with customers during repairs.

In addition to handling damage identification with technicians and ensuring satisfaction scores meet standards, you will perform final quality checks and other duties as assigned.

Qualifications

• Must be at least 18 years old.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Strong organizational skills

Clear written and verbal communication

Education

I-CAR / ASE certification preferred

Tools

CCC1 estimating system

Job description

Classic Collision is seeking a Collision Estimator to serve as the primary point of contact from drop-off to delivery. You will prepare estimates for customers and insurance partners, coordinate with insurers to manage claims, and maintain proactive communication with customers during repairs.

In addition to handling damage identification with technicians and ensuring satisfaction scores meet standards, you will perform final quality checks and other duties as assigned.